Are you Omnichannel?

Are you Omnichannel?

Yes, that is a serious question. So the next question is what IS omnichannel? Omnichannel (also spelled omni-channel) is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. So first and foremost is your web presence responsive, ie it works on all devices and is still a decent sales tool on mobile devices? Are you employing offline channels to direct people to your online presence? How are you tracking this? Do you have the mechanisms to even marry the offline and online parts of your marketing and sales procedures or are you blazing away on whatever channel you can get to? Then we move into the intangible things that are hard to track and quantify, such as a decent SEO strategy. You are paying for the SEO services but no one can ever be 100% sure of it’s complete...
10 random facts that make you think

10 random facts that make you think

Just a few facts to amaze and bewilder your friends when sitting around chewing the fat. In 1903 the Wright Brothers flew for the first time. 66 years later, man landed on the Moon in 1969. (Source: Reddit/mry8z) Water bears, or Tardigrades, are typically 0.5 mm in length and can survive virtually anything. Even the vacuum of space. (Source: Reddit/Rage-) It can take a photon 40,000 years to travel from the core of the sun to the surface, but only 8 minutes to travel the rest of the way to earth. (Source: Reddit/Bkaps) In russia, they did not have any weapons when the Americans attacked so they decided to cover the streets in butter and attack them with fryingpans and spoons. It worked A group of hippos are called a crash. A group of zebras are called a zeal. A group of crows are called a....MURDER A group of apes are called a shrewdness. A group of giraffes are called a tower. A group of emus are called a ....MOB (Source: thatOCDchic) All polar bears are left handed. The woolly mammoth was around when the pyramids were being built. Abalones (a snail) have 5 assholes. Honey does not spoil. You could feasibly eat 3000 year old honey. There are more possible iterations of a game of chess than there are atoms in the known universe. Thank you, that is...
SEO is dead or is it online advertising that is dead

SEO is dead or is it online advertising that is dead

According to the “experts” SEO is going the way of the dinosaurs and these charlatans who offer SEO services are not getting any results for their clients. Now I have just seen that online advertising is about to be declared and DOA. So according to all these experts the Internet is about to go back to its birth and become bulletin boards for people to chat about the latest incarnation of the World of Warcraft and not business. So once we take a step back and look at things we can see that all these things plus a lot more need to be considered in any business and its marketing. SEO is alive and kicking, possibly more than ever, as google keeps changing things. If you haven’t got a decent optimisation plan in place then each and every change will require a lot of work to be done with seemingly no clear results. Online advertising needs to be built around a decent premise and campaign that is going to engage. Engagement is great but unless you have an optimised site or landing page then the campaign becomes a wonderful way to spend cash on getting your name out there. We can then move into all the other acronyms. SEO, SEM, SMM, AND TLA (Three Letter Acronym). All of them necessary, except one, no prizes for guessing which one. In isolation any and all disciplines are dead and buried, however when putting a complete campaign or strategy together all channels need to be considered and...
Automation is the new frontier

Automation is the new frontier

I have written before about the wonders automating systems with things like IFTTT and Zapier. But now people are starting to see the true power of things for everyone. Take for example the disabled who just need the door to unlock, the alarm to turn and the lights to turn on when they get home. Bet you hadn’t thought of using online automation for that? What about a distress signal instigated by an elderly person suddenly falling with a phone in there pocket then not moving. The phone would have felt the sudden fall then the lack of motion. This could then trigger an alert via an app to tell nursing home staff of the fall or one step further send a distress signal to the Ambulance service with GPS co-ordinates from the phone. We can then look at saving the planet. How about office towers that purely use lighting and air conditioning controlled by movement being detected and not relying on people to turn lights or heating/cooling off as they leave. How about using purely the power of digital assets. You instigate an online advertising campaign via Google Adwords. This campaign is driving people to your landing page to register for a free e-book. This registration is taken via Infusionsoft and these people are then in your workflow of timed and thought out sales pitches. Throughout the wholse process you are being notified of each registration that is being recorded automatically in a spreadsheet for you check or you are getting emails. Currently there about 1000 different interactions you can use online and offline to automate just about...
To lease or own?

To lease or own?

At a recent workshop it was pointed out that the price of an effective and well built website seems¬†exorbitant to a struggling small business or startup. Of course we can’t see that because we need to apply many unseen factors into every build plus years of experience translate into a seamless, and seemingly easy process. This got me thinking, what if you could lease a website like you would any other equipment within your business? The lessor takes care of the maintenance, which is a major overhead these days with security updates seeming to come out every week, and after 18 months a new lick of paint and some new curtains for the site. All of this built into a monthly expense which becomes part of the marketing budget and bit of a tax break whilst you are at it. Just thought I would throw that out there. Maybe it’s time to look at the internet as a vehicle for growth rather than a lost expense for something you will never physically...

Are you coming from Why or What?

This is a fascinating TED talk by Simon Sinek about how great leaders inspire. It boils down to deciding where you are being driven from, either you are selling the what, so the latest and greatest widget, or the why, this widget will change the world. Are you on purpose or out to make a...